General Terms and Conditions of Sale
SAS Lucky 7 Supplies
19 rue Rouget de Lisle
34200 Sète – France
Email: info@lucky7supplies.fr
Tel.: +33 (0)4 67 51 90 36
SIRET: 533 815 791 RCS Montpellier
EU VAT number: FR83533815791
Share capital: €34,350
Article 1 – Purpose
These General Terms and Conditions of Sale (the “Terms and Conditions”) govern the commercial relationship between Lucky 7 Supplies, a company registered with the Montpellier Trade and Companies Register, and its professional customers operating in the tattoo industry. They apply to all sales concluded through the website www.lucky7supplies.fr.
Article 2 – Scope of Application
These Terms and Conditions apply exclusively to professionals acting in the course of their professional activity and holding a SIRET number or an equivalent identification number for customers established outside France.
Any order implies the Customer’s full, complete and unconditional acceptance of these Terms and Conditions.
Article 3 – Products and Services
Lucky 7 Supplies sells consumables, equipment and supplies intended for tattooing activities.
Photographs, visuals, technical specifications and descriptions displayed on the website are provided for information purposes only and have no contractual value.
Lucky 7 Supplies endeavours to provide information that is as accurate as possible but shall not be held liable for minor errors or omissions that do not affect the essential characteristics of the products.
The Seller reserves the right to modify the characteristics or packaging of its products at any time, provided that such modifications do not affect their suitability for their intended purpose.
Article 4 – Orders
Orders may be placed through the website, by telephone, by email or via social media.
Orders are processed on business days, Monday to Friday.
In the event that a product is unavailable, Lucky 7 Supplies may, at its discretion, offer an equivalent replacement product, issue a credit note corresponding to the value of the unavailable product, or issue a refund.
An order shall only be considered final once it has been validated and confirmed by Lucky 7 Supplies.
The Seller reserves the right to refuse any order that appears abnormal or is placed by a customer presenting a risk of non-payment.
Article 5 – Prices and Payment Terms
5.1 Prices
Prices are stated in euros excluding VAT and excluding shipping costs.
Applicable VAT is added when the order is validated.
Lucky 7 Supplies reserves the right to modify its prices at any time.
Products are invoiced based on the price applicable at the time the order is placed.
5.2 Payment
Payment is due in full at the time the order is placed.
The following payment methods are accepted:
- Credit/debit card
- PayPal
- Bank transfer
- Cheque payable to Lucky 7 Supplies
- Cash on delivery, where this option is available, up to a limit of €1,000 including VAT
No order will be shipped before full payment of the amounts due has been effectively received, unless otherwise agreed by the Seller.
In accordance with Articles 2367 et seq. of the French Civil Code, the products sold remain the property of Lucky 7 Supplies until full and effective payment of their price, including principal, costs and taxes. However, the transfer of risk to the Customer takes place upon delivery of the products. In the event of non-payment, Lucky 7 Supplies may require the immediate return of the products concerned, at the Customer’s expense, without prejudice to any other recovery or compensation claim.
5.3 Late Payment
In accordance with Article L441-10 of the French Commercial Code, any amount not paid by its due date shall automatically, without prior formal notice, incur late-payment penalties calculated on the basis of the European Central Bank (ECB) refinancing rate in force, increased by 10 percentage points.
A fixed compensation of €40 for recovery costs shall also be due automatically.
Where the recovery costs incurred exceed this fixed compensation, Lucky 7 Supplies may request additional compensation upon presentation of supporting documentation.
The Seller reserves the right to suspend or refuse any new order in the event of an outstanding payment.
Article 6 – Delivery
6.1 Delivery Areas and Carriers
Products are delivered in metropolitan France, the French overseas territories and departments (DOM-TOM), as well as internationally, to the address provided by the Customer when placing the order.
Shipments are primarily handled by UPS, for home delivery or delivery to a UPS Access Point, depending on the options available.
If the Customer wishes to use another carrier or a specific delivery method, they must contact Lucky 7 Supplies before validating their order. Any additional costs shall be borne by the Customer.
6.2 Delivery Methods
Orders may be shipped using the following delivery methods, depending on the destination and available options:
- UPS Access Point delivery
- UPS Access Point SAVER delivery
- Standard home delivery
- SAVER home delivery
Where cash on delivery is available, payment upon delivery incurs a fixed fee of €13.80 excluding VAT, regardless of the delivery method selected. These fees apply in all cases and are added to any applicable free-shipping conditions or promotional offers.
Applicable shipping rates are detailed in Article 6.3.
6.3 Shipping Costs
Shipping costs are calculated according to the order amount excluding VAT, parcel weight, destination and selected delivery method (Access Point, standard or express/SAVER delivery).
Metropolitan France, Corsica, Monaco, Belgium, Luxembourg, Spain, Italy and Germany:
- For orders under €150 excluding VAT, shipping costs are payable by the Customer.
- From €150 excluding VAT, delivery to a UPS Access Point is free for parcels weighing no more than 5 kg in total.
- For parcels weighing more than 5 kg, delivery is free for the first 5 kg; additional kilograms may be charged according to the applicable rates.
- For standard or SAVER home delivery, when delivery to a UPS Access Point is free, the Customer only pays the difference between the selected delivery method and the UPS Access Point rate.
- From €300 excluding VAT, delivery is free to a UPS Access Point and by standard home delivery. If an express/SAVER delivery method is selected, the Customer only pays the difference between the selected service and the standard delivery rate.
Other European Union countries:
For other European Union countries, delivery is free from €300 excluding VAT or €400 excluding VAT, depending on the geographical area, using standard delivery.
The Customer may choose a SAVER delivery service where available. In this case, free delivery applies based on the standard delivery rate, and the Customer only pays the difference between the express service and the standard service.
Delivery to a UPS Access Point may be available depending on the destination, but no specific shipping discount or benefit applies.
French Overseas Territories and Departments (DOM-TOM) and destinations outside the European Union:
For the French Overseas Territories and Departments (DOM-TOM), as well as destinations outside the European Union, shipping costs are entirely payable by the Customer. No free-shipping threshold applies.
Where several delivery methods are available (standard and SAVER), the Customer is responsible for the full shipping cost corresponding to the selected delivery method.
These shipments may be subject to customs duties and import taxes, which remain the sole responsibility of the Customer.
6.4 Delivery Errors
The Customer is solely responsible for the accuracy of the delivery information provided.
In the event of an incorrect address, refusal of the parcel or return for any reason attributable to the Customer, redelivery costs shall be charged to the Customer.
6.5 Shipping and Delivery Times
Orders validated before 3:00 p.m. are generally shipped the same day, excluding weekends, public holidays and exceptional closures.
Delivery times are provided for information purposes only. A reasonable delay in delivery shall not entitle the Customer to cancel the order, refuse the goods or claim compensation.
6.6 Transfer of Risk
The risks of loss, theft, deterioration or destruction of the goods are transferred to the Customer upon their handover to the carrier.
6.7 Receipt of Goods
The Customer must check the condition of the parcels and goods upon receipt.
Any reservation or complaint concerning damage, missing items, an opened parcel or deterioration must be clearly and specifically noted on the carrier’s delivery document at the time of delivery.
The Customer must also inform Lucky 7 Supplies within a maximum period of 48 hours and provide all relevant supporting documents (photographs, signed delivery document, etc.).
In the absence of specific reservations made with the carrier upon delivery and confirmed to Lucky 7 Supplies within the aforementioned period, the goods shall be deemed compliant and accepted without reservation. No subsequent claim in this respect may be taken into account.
6.8 Retention of Title
The goods sold remain the exclusive property of Lucky 7 Supplies until full and effective payment of their price, including principal, costs and taxes. The transfer of risk takes place in accordance with Article 6.4 of these Terms and Conditions.
Article 7 – Claims and Returns
Any claim relating to a preparation error, non-conformity or missing product must be submitted by email to info@lucky7supplies.fr within 72 hours of receipt of the goods.
No return may be made without the prior written approval of Lucky 7 Supplies.
Returned products must be new, unused and in their original packaging.
Article 8 – Warranty
Products are covered by the statutory warranty against hidden defects provided for under Articles 1641 to 1649 of the French Civil Code.
Any warranty claim must be submitted in writing and accompanied by the necessary supporting documents allowing the alleged defect to be established.
The warranty is strictly limited, at Lucky 7 Supplies’ discretion, to the replacement or refund of the product acknowledged as defective. It does not cover damage resulting from improper use, unsuitable storage, modification of the product or failure to comply with the manufacturer’s recommendations.
Under no circumstances shall Lucky 7 Supplies be held liable for indirect damages, operating losses, loss of turnover or intangible losses suffered by the Customer.
Article 9 – Regulatory Compliance
The Customer is solely responsible for verifying that the products ordered comply with the regulations applicable in the country of destination, use or resale.
Lucky 7 Supplies shall not be held liable for restrictions, prohibitions or regulatory requirements applicable outside French territory.
The Customer undertakes to ensure that the products comply with the legal and regulatory requirements applicable to their market.
Article 10 – Right of Withdrawal
In accordance with the provisions of the French Consumer Code, the right of withdrawal does not apply to sales concluded between professionals.
However, in accordance with Article L221-3 of the French Consumer Code, the provisions relating to the right of withdrawal may apply where the contract is concluded off-premises or at a distance, the subject matter of the order does not fall within the Customer’s main business activity, and the Customer employs five employees or fewer.
In all other cases, the right of withdrawal does not apply.
Article 11 – Limitation of Liability
Lucky 7 Supplies shall not be held liable in the event of improper use of the products, unsuitable storage or failure to comply with the instructions for use provided by the manufacturer or the Seller.
Lucky 7 Supplies’ liability may only be incurred in the event of proven fault directly attributable to the company.
In any event, the Seller shall not be held liable for indirect damages, including but not limited to operating losses, loss of turnover, loss of data or loss of profit, suffered by the Customer.
Article 12 – Force Majeure
Lucky 7 Supplies shall not be held liable for any delay or failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
Performance of the obligations concerned shall be suspended for the duration of the force majeure event. If the event continues beyond a reasonable period, either party may terminate the affected orders automatically without compensation.
Article 13 – Personal Data
Personal data collected in connection with orders is processed in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of 6 January 1978.
This data is necessary for order processing, delivery, invoicing and management of the commercial relationship.
In accordance with applicable regulations, the Customer has the right to access, rectify, erase and restrict the processing of their personal data, as well as the right to object on legitimate grounds. These rights may be exercised by contacting Lucky 7 Supplies at the following address:
LUCKY 7 SUPPLIES
19 Rue Rouget de Lisle
34200 Sète
France
The Customer also has the right to lodge a complaint with the French Data Protection Authority (CNIL).
Article 14 – Customer Service
For any question, request for advice or order tracking, our customer service is available:
By telephone: +33 (0)4 67 51 90 36, Monday to Friday, from 10:00 a.m. to 6:00 p.m.
By email: info@lucky7supplies.fr
We endeavour to respond to all enquiries within 24 business hours.
Article 15 – Applicable Law and Jurisdiction
These Terms and Conditions are governed by French law.
In the event of a dispute relating to their interpretation, performance or validity, and after an attempt at amicable resolution, exclusive jurisdiction is expressly granted to the competent courts within the jurisdiction of Montpellier, even in the event of multiple defendants or third-party claims.
Article 16 – Amendments
Lucky 7 Supplies reserves the right to modify these Terms and Conditions at any time.
The Terms and Conditions applicable are those in force at the time the order is placed.
Article 17 – Loyalty Programme (Store Credit)
LUCKY 7 SUPPLIES operates a loyalty programme allowing Customers to accumulate store credit, which can be converted into a voucher usable exclusively on the website www.lucky7supplies.fr.
17.1 Programme Principles
The Customer accumulates store credit based on the excluding-VAT amount of their purchases, according to the following terms:
- From €0 to €249 excluding VAT: no credit is granted.
- From €250 to €500 excluding VAT: the Customer accumulates store credit equivalent to 5% of the excluding-VAT order amount.
- From €501 excluding VAT: the Customer accumulates store credit equivalent to 8% of the excluding-VAT order amount.
17.2 Nature of the Store Credit
The store credit constitutes personal commercial credit. It is non-transferable, non-assignable and cannot be refunded in cash.
It is recorded in the Customer’s account and does not immediately constitute a voucher.
17.3 Conversion into a Voucher
The Customer may convert the entire amount of their store credit into a voucher that can be used on the website www.lucky7supplies.fr.
Once the conversion has been made, the store credit is converted into a voucher and can no longer be used as separate credit.
17.4 Use of Vouchers
Vouchers may be used in full or in several instalments on subsequent orders, with no obligation to use them immediately.
When used, the value of the voucher is deducted from the total order amount before any other applicable discounts are applied.
Store credit is calculated based on the amount actually paid after deduction of any discounts or credit notes used.
17.5 Non-Combination with Certain Promotional Offers
The loyalty programme cannot be combined with certain promotional offers, including fixed promotional codes such as the annual -10% discount.
In such cases, only the promotional discount applies and no store credit is generated on the order concerned.
17.6 Modification or Suspension of the Programme
LUCKY 7 SUPPLIES reserves the right to modify, suspend or terminate the loyalty programme at any time.
Credits already earned remain usable according to the conditions applicable at the time they were earned, unless otherwise required by law or due to technical reasons.
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